Frequently Asked Questions

Setup

How do I create an account on Deepr?

Select the “Sign Up” option from the available options of Sign Up, Log In, and Continue as Guest on the access page.  Enter your email address, first & last name, and create a password when prompted.  Lastly, don't forget to accept our Terms of Use / Privacy Policy.

 

What if I can't access my account? 

Make sure there are no typing errors, particularly with your password.  If the problem persists, please contact us.

 

Do I have to sync my streaming music account to Deepr?

You don't have to, but we recommend that you sync at least one of the required streaming services to your Deepr account for the best app experience.

 

Do I need to have a paid subscription to Spotify, Apple Music, or YouTube to enable audio/video playback in Deepr?

Yes, you will need to have a paid subscription to Spotify and Apple Music (iOS) to enable audio playback in Deepr.  You do NOT need a paid subscription to YouTube to enable video playback.

 

 

Home

Note: Please access the help pop-ups in the right-hand corner of each page for guidance on how to interact with each page.

 

How do I exit Deepr?

Select the Home page from the navigation bar.  Once on the Home page.  Press your device back button twice.

 

 

Search

How do I manually search for a song?

Select the Search page from the navigation bar.  Choose one or more filters to search for your favorite song, artist, album, producer or songwriter.  Note: Only one field is required to perform a search.

 

 

Playlists

How do I delete a playlist?

Select the Playlists page from the navigation bar.  Swipe an existing playlist left until the red delete button appears.  Tap the red delete button.

 

How do I edit a playlist name?

Select the Playlists page from the navigation bar.  Swipe an existing playlist left until the blue edit button appears.  Tap the blue edit button.

 

How do I delete songs from a playlist?

Access an existing playlist.  Swipe the track left until the red delete button appears.  Tap the red delete button.

 

 

History

How do I delete songs from my history?

Select the History page from the navigation bar.  

• To delete an individual track, swipe the track left until the red delete button appears.  Tap the red delete button. 

• To clear your entire history, tap the History menu (three dots) in the upper right and select "Clear All" from the menu options.

 

 

Settings

How do I reset my password?

Select the Settings page from the navigation bar.  Access “Edit Profile”, and tap the teal “Reset Password?” link.   Then follow the directions sent to the email you registered with Deepr.

 

How do I log out?

Select the Settings page from the navigation bar.  Access “Edit Profile”, and tap the red “Log Out” link.

 

 

 

Don’t see an answer to your questions here? Then please reach out to the Deepr support team for assistance.
 

 

 

 

 

 

 

 

 

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